Refund policy

Last Updated: October 22, 2026

At Rudolumi, we believe every purchase should bring joy, excitement, and a little Christmas magic. Your satisfaction is important to us, and we are committed to providing a fair, transparent, and convenient shopping experience.

We offer free returns within 30 days of delivery for eligible products, along with refunds in accordance with the terms outlined below.

1. Our 30-Day Return Policy

Customers may request a return within 30 calendar days from the date their order is delivered.

To qualify for a return, the item must:

  • Be returned within the 30-day return period.

  • Be in its original condition, unless it arrived damaged, defective, or incorrect.

  • Include its original accessories and packaging where reasonably available.

  • Be accompanied by proof of purchase or an order number.

We understand that circumstances vary. If you have concerns about your order, please contact our support team, and we will review your request.

2. Free Returns

Rudolumi provides free returns for eligible orders within the 30-day return period.

There are no return shipping charges for approved returns. If a physical return is required, our customer support team will provide instructions and arrange a prepaid return shipping label or another return method at no cost to you.

Please contact us before sending any merchandise back.

Return requests: support@Rudolumi.shop

Do not send returns directly to our business address unless our support team specifically instructs you to do so.

3. How to Request a Return

To begin a return, please follow these steps:

Step 1: Contact Us

Email support@Rudolumi.shop with the subject line "Return Request – Order Number."

Step 2: Provide Your Order Details

Include your full name, order number, email address used at checkout, and reason for the return.

Step 3: Receive Return Instructions

Our customer support team will review your request and provide the appropriate return instructions.

Step 4: Return Your Item

If a physical return is required, package the product securely and follow the instructions provided.

Step 5: Refund Review

Once the return has been received and inspected, or the issue has otherwise been verified, we will notify you of the refund decision.

4. Refunds

Approved refunds will be issued to the original payment method used at checkout.

For approved full-order refunds, we will refund the amount paid for the returned products, including applicable taxes. Original standard shipping is free and therefore has no shipping charge to refund.

Once a refund is issued, the time required for the funds to appear in your account depends on your bank or payment provider.

If you have not received your refund after confirmation, please contact your payment provider or email us for assistance.

5. Damaged, Defective, or Incorrect Items

We carefully aim to provide a positive experience with every Rudolumi order.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item and packaging, if available.

We will review the situation and provide an appropriate solution, which may include a replacement, refund, or another remedy permitted by applicable law.

Customers will not be responsible for return shipping costs for damaged, defective, or incorrect items.

6. Mystery Box Products

Some Rudolumi products are sold as mystery or blind-box items.

When purchasing a mystery product, the specific character or design may not be known before opening.

Receiving a different character than expected is not, by itself, considered a product defect.

However, eligible mystery-box purchases remain covered by our 30-day free return policy. Products that arrive damaged, defective, or incorrectly supplied will also be reviewed under our standard return procedures.

7. Exchanges

If you would prefer a different product or design, please contact our customer support team.

Exchanges are subject to product availability.

If a direct exchange is unavailable, you may request an eligible return and place a new order.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests before an order has been processed for shipment.

Once an order has shipped, cancellation may no longer be possible. You may still request a return after delivery under this policy.

9. Refunds for Missing or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact our support team.

We will review the available tracking information and investigate the delivery status.

If an order is confirmed lost or undelivered, we will work toward an appropriate resolution, including a replacement or refund where applicable.

10. Consumer Rights

Nothing in this policy limits or excludes consumer rights that cannot lawfully be waived under applicable laws.

Where local consumer protection laws provide additional rights or remedies, those rights will continue to apply.

11. Contact Information

For questions regarding returns, refunds, exchanges, or order issues, please contact:

Rudolumi

Email: support@Rudolumi.shop

Phone: +1 716-652-0124

Business Address: 13514 Kavanaugh Ln, Cypress, TX 77429, United States

Website: https://Rudolumi.shop

Thank you for shopping with Rudolumi.

A Little Glow, A Lot of Christmas Magic.